The Department of Health Services (DHS) administers the State’s Medical Assistance program, which includes non-emergency medical transportation (NEMT) services (to include ambulance providers) for individuals with low and moderate incomes. From August 2013 through June 2014, Medical Transportation Management (MTM), Inc., a transportation broker with which DHS has contracted, provided 2.3 million trips to approximately 69,300 Medical Assistance recipients. The Legislative Audit Bureau analyzed concerns with the transportation provided by MTM, including no-shows and late arrivals, and made recommendations to improve NEMT services and enhance oversight by DHS.
>> Non Emergency Medical Transportation (full report)
>> Briefing sheet
